Overview
Service Channels & Transformation
Description
About Service Channels and Transformation
Service Channels and Transformation, Global Financial Services (GCFS), is the department responsible for delivering exceptional customer experience across all touchpoints, leveraging data-driven insights and a customer-centric approach to drive service excellence.
Description
• Serve as the primary point of contact for customers to manage scam allegations.
• Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.
• Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings.
Qualifications
Qualifications
Requirement
• Bachelor’s degree or equivalent required.
• Proven experience in related field such as Fraud Management or Complaint Handling field, with a successful track record of achieving results.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
• Effective problem-solving and documentation skills, with a high degree of attention to detail, accuracy, and thoroughness.
• Ingenuous and tenacious approach to case research, with a focus on uncovering accurate and detailed information.
• Impeccable integrity and a strong sense of responsibility, with a commitment to maintaining confidentiality and handling sensitive information with care.
• Ability to remain composed and focused under pressure, with a high level of emotional intelligence and a talent for building strong relationships in a rapidly changing environment.
• Independent and self-directed, with the ability to take ownership of tasks and projects.
• Excellent organisational and time management skills, with the ability to navigate complex and fast-paced environments with ease.
• Preferred experience in a related field, such as Risk Management, Customer Service, or Banking, with a strong focus on problem-solving and customer satisfaction.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with the ability to learn and adapt to new software applications.
Primary Location
: Singapore
Job
: Customer Service
Organization
: Service Channels & Transformation
Schedule
: Permanent
Job Posting
: 04-Dec-2024, 11:53:55 AM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
