Overview

CFS Singapore

Customer Service Executive – Contact Centre (12 Month Contract)  – (240000O0)

Description

 

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services.  In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

 

Main duties and responsibilities

  • Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services

  • Respond to customers’ queries and concerns with the aim of achieving first call resolution.

  • Follow up promptly with customers to resolve issues

  • Provide customers’ feedback to respective business partners to improve customer experience

  • Introduce and educate customers on the self-service/automated banking channels.

  • Perform after- call administration work

  • Use customer service and sales skills to optimise customer satisfaction of each customer contact

  • Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

 

 

Qualifications

 

  • Possess a Diploma or Degree in any discipline

  • Has a passion for customer service

  • Able to work in a team

  • Able to speak and write good English

  • Ability to speak Mandarin is a must (to support the Mandarin speaking customer segments)

  • Able to work in a fast-paced and demanding environment

  • Able to commit to 24/7 rotating shift work, needs to be comfortable working night shift

  • Will be required to work 5 days in a week, including weekends and public holidays

  • Those without experience are welcome to apply

  • Banking experience will be an advantage

  • Permanent opportunities will be possible as well

 

Application process

  • Please submit your personal particulars on the OCBC Careers site. You will receive an email upon completion if your profile meets the requirements. Please follow the instructions in the email.

  • Next, you will receive an email invite from impress.ai to talk to Buddy, a chat-based platform that we use for our initial screening process.

  • Learn more about OCBC and the role with Buddy. As part of the application process, you will be required to complete two online assessments and one video interview.

  • The recruitment team will be in touch with you if you’re shortlisted. Good luck!

 

Primary Location

: Singapore

Job

: Customer Service Executive

Organization

: CFS Singapore

Schedule

: Contractual

: Full-time

Job Posting

: 04-Dec-2024, 5:41:21 PM

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.