Overview
CX Process Analyst
Date: 10 Dec 2024
Location:
Singapore, Singapore
Company:
Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Make an Impact by
- Analysing businesses processes, process optimization and digitalization
- Engages directly and proactively with business areas to understand business objectives and main issues.
- Proactively seeks and recommends solutions to the challenges of the business areas thinking in a scalable way
- Define KPIs and points of control for the process
- Generate and maintain process flowcharts and documentation
- Monitors and ensures adherence to established processes
- Analyse requirements to solve complex business problems through technologies and systems. Research and development of new technological tools
- Define metrics to evaluate the performance of the processes and the impact of the improvements implemented in the projects
- Negotiate and mediate with the business area to align action plans
- Assists the business areas in implementing best practices for organization, delegation, decision making and team structure to improve efficiency
Skills for Success
- Min Diploma in any field
- Excellent written, verbal communications and negotiation skills
- Capability to manage several projects, areas and stakeholders
- Strong experience analysing and improving cross functional business processes
- Proactivity in taking ownership of projects and issues
- Bonus if have telco experience, product knowledge
- Bonus if have 2 years of experience as a business process analyst or similar role
- Bonus if have experience creating process flows and documentation
- Bonus if have knowledge on Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.
