Director, Payments

JOB SUMMARY

Product Manager for Payments for Singapore with ownership of P2P payments (PayNow), mobile wallets (Apple Pay, Samsung Pay, Google Pay) and cross border payments (SC Remit).

RESPONSIBILITIES

Strategy
•    Develop and execute the digital payments strategy for Singapore including partnerships with BigTech and FinTech players.

Business
•    Build and scale Singapore digital remittance proposition on SC Remit as an enabler for Deposits and international banking growth.
•    Manage mobile wallets (Apple Pay, Samsung Pay, Google Pay), P2P and P2M payment solutions (PayNow), and international payments.
•    Manage digital payments products from conceptualization to full commercial launch. Proactively connect with partners & industry experts to gauge the trend and create proposals to adopting new tech and tie up with new partners to launch leading payments products.
•    Monetize capabilities and develop analytics to track performance.
•    Lead and manage industry-wide or regulatory payments project. 
Processes
•    Responsible to liaise with key business stakeholders including frontlines to ensure payments related processes are established with client centricity in mind and reviewed to ensure process efficiency.

Risk Management
•    The ability to interpret the internal Group Policy and Standards, identify key issues based on this information and put in place appropriate controls and measures.

Governance
•    Having the awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders

•    Group Payments
•    Digital Platforms
•    Digital Sales and Martech
•    CE & Complaints Management
•    Wealth and Retail Banking Compliance
•    Legal Counsel
•    Cash Operations
•    Client Care Centre
•    International Banking
•    Affluent Coverage
•    WRB Marketing

Our Ideal Candidate

•    Education     Graduate degree
•    Training     7 years of experience in a financial institution in Product Management or Digital banking with a strong understanding of product design, systems, technology and financials drivers.
•    Digital payments experience in one or more of following: remittances, P2P payments, mobile wallets
•    Languages     Business Communication

Role Specific Technical Competencies
•    Banking Products and Services Development
•    Customer/Market Focus
•    Data Gathering and Reporting
•    Product Development Strategy
•    Regulatory Environment – Financial Services

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers