Director, TB Cash, Client Readiness

JOB SUMMARY

• The role Director, Transaction Banking (TB) Cash, Client Readiness supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES

Strategy

• The Transaction Banking (TB) Cash Client Service Management function reports to TB Cash COO.  The Client Readiness function is an evoling space focusing on enhancing our ability to manage clients through ongoing regulatory, market and transformational change.

Business

• Design and implement a global Client Readiness framework
• Represent Cash Client Services on all planned and unplanned client impacting change events.
• Drive improved transparency on client impacting change across the organization.
• Establish best practices to manage clients through planned change.
• Act as an escalation point for operational or client issues.
• Lead initiatives to drive process improvement / digitalization.

Processes

• Establish operating level client change readiness framework.
• Ongoing reporting of client readiness.
• Represent Cash Client Services on unplanned client impacts.
• Drive process improvement to uplift client experience.

People & Talent

• Lead and support a change mindset, building a culture of client centricity.
• Build a collaborative relationship with Cash Client Services, and other key business stakeholders.
• Highly motivated to drive process improvement and change.
• Client first mindset.
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Support the ongoing training and development for professional and personal growth across the team

Risk Management

• Identify, assess, monitor, control and mitigate risk in business operations.
• Compliance with all applicable rules / regulations of group policy

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment. 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Our  Ideal Candidate

• 10 years of experience in Cash Client Services Or Transaction Banking Services 
• Have detailed knowledge of Cash/Transaction Banking Product and foundational technical knowledge. This role will require the candidate to understand change events, the resulting client impact, and work with service to manage clients through Change.
• Have strong communication skills, both written and verbal.
• Have strong Excel and PPT skills, needed to design and report client impacting metrics.

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers