Duty Manager

Job Summary

Duties and Responsibilities 

• The Duty Manager is the representative of Senior Management. 
• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott. 
• Maintain an accurate record in the Duty Manager’s logbook of items and incidents which may be of concern to the management and/or which may requires further attentions. 
• Recognising department’s top performers
• Establishing guest satisfaction and to be able to strengthen business relationships with guests
• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

 

Supervision & Control

• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department. 
• Responsible to keep all Front Office Standards and Procedures in line with Marriott Brand Policies. 
• Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
• Ensure that the End of Day is completed correctly and that the number of “No Show”, “Rooms Occupied”, “Complimentary” and “House Use” are accurate. The Duty Manager to supervise the accuracy of the daily financial reports issued by Front Office. 
• The Duty Manager will ensure that the immigration registration is done fully as per procedures established. 
• Keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up. 
• Ensure that all Front Office areas are clear, clean & tidy at all times. 
• Ensure all Front Office Standards and Procedures in line with the Marriott Policies
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel’s operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

 

Job Specification

Educational / Academic Requirements:  High School, Diploma or Equivalent College/University degree 

Experience: Preferably 2-3 years experience in similar field

Specific Knowledge & Skills Required: Opera

 

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.