Overview
e-Commerce Executive, Business Segment
Date: 25 May 2025
Location:
Singapore, Singapore
Company:
Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
Make an Impact by
- Customer Success Sales:
- Manage campaigns for telephony and ICT products, boosting both new gross-add and recontract sales
- Proactively engage and follow up with customers on complex cases to address their needs and ensure successful sales closures
- Identify new opportunities to upsell telephony and ICT to the existing customer base through attachments and bundled packages with other products
- Collaborate closely with Product Marketing, CLM, and Product teams to ensure effective campaigns targeting SME customers for better traffic, leads, conversion rates, and orders
- Sales Performance Management:
- Monitor digital campaign performance against sales targets, leveraging insights from eCommerce metrics such as leads, traffic, online sales, conversion rates, and average order value
- Collaborate with Marcom, Marketing, and CLM teams to analyze the performance of online campaigns and improve sales
- Post-sales & Escalation Management:
- Work with post-sales support teams to enhance operational efficiency within the digital sales and post-sales process, ensuring end-to-end order fulfillment, service provisioning, and redemption for orders
- Manage and promptly resolve executive escalations from customers, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction
Skills for Success
- Diploma in Marketing, Business, or a related field, or relevant experience. Bonus if have 2-3 years of experience in selling telco products to SME customers
- Proven experience in selling telco products in a telco B2B context
- Strong understanding of the sales funnel from online leads to closing sales
- Strong knowledge of the telco products and market trends for SME customers
- Familiarity with Excel, PowerPoint, and other eCommerce tools for reporting
- Strong communication skills and a customer-centric mindset
- Attention to detail and a passion for driving measurable results
- Ability to foster positive working relationships with cross-functional teams, including Marketing, Post-sales, service provision teams
- Strong interpersonal skills for building and maintaining relationships with stakeholders at all levels, from management to the working level
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Are you ready to say hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.