Overview
Group Technology Services
Description
Job Description:
As an End User Services Engineer, you will be responsible for providing exceptional technical support and services to our end users. Your role will involve troubleshooting hardware and software issues, ensuring smooth operation of IT systems, and enhancing user experience through proactive support and solutions.
Key Responsibilities:
- Provide first-line technical support to end users, resolving hardware, software, and network issues.
- Install, configure, and maintain end-user devices such as desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and access rights in various systems.
- Collaborate with other IT teams to ensure seamless integration and operation of IT services.
- Conduct regular maintenance and updates to ensure systems are secure and up-to-date.
- Document and track support requests, resolutions, and follow-up actions.
- Train and educate end users on best practices and IT policies.
- Participate in IT projects and initiatives to improve end-user services and infrastructure.
- Manage endpoint security, including antivirus, encryption, and device management.
- Perform risk assessments and implement mitigation strategies.
- Utilize Microsoft Power Platform to develop and automate solutions for end-user services.
Qualifications
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in a technical support or end-user services role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts and troubleshooting.
- Experience in endpoint security management and risk assessment.
- Proficiency with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Growth mindset with a focus on user experience and collaboration.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.
Primary Location
: Singapore
Job
: Technology Solutions
Organization
: Group Technology Services
Schedule
: Permanent
Job Posting
: 20-Nov-2024, 11:59:13 AM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
