Overview
Engineering Officer, CNOC
Date: 11 Dec 2024
Location:
Singapore, Singapore
Company:
Singtel Group
Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!”
DC Operations Management
- Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
- Customer Request fulfilment and system management such as Electronic Visitation Management System
- Perform benchmarking on the system performance between all DCs and present to management.
- Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational
- To ensure all IOT sensors deployed are accurate and good working condition, escalate to Technical specialists’ team for resolutions if data collected not accurate.
- Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
- Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
- Must be very sound with all system MOP/SOP to provide system recovery solutions.
- Perform shift duty to support 24×7 DC Operations
DC Facilities Management
- Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.).
- Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc) are functioning well.
- Update and maintain all DC related documentation, including reports generation where needed
- Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
- Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems)
Incident / Change / Customer Management and other requirements
- Manage Incidents and Closure, including Root Cause Analysis on incidents
- Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
- Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
- Perform other duties such as access clearance, and participate in projects as required
The main duties and responsibilities will be subjected to review when there is change in business requirements and scope of work.
Skills for Success
- Minimum Technical education (e.g. ITE) in Engineering.
- Team player who is also able to perform independently.
- Well organized and able to reschedule priorities as circumstances change.
- Good communication skills (both verbal & written)
- Analytical with good problem-solving skills.
- Positive attitude and Proactive
Rewards that Go Beyond
- Full suite of health and wellness benefits
- Ongoing training and development programs
Your Career Growth Starts Here. Apply Now!
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.