Global Head Data Governance, Conduct and Control

Job Summary

Lead the establishment, implementation, and management of data governance frameworks and data conduct principles across the organization. Ensure the ethical use of data, and compliance with regulatory requirements. As a strategic and senior Data and Analytics leader of the Standard Chartered Group CDO Office, and member of the Group CDO MT, set vision, partner and deliver the following responsibilities:

Key Responsibilities

Data Governance:

• Own the bank-wide first line standards, frameworks, and operating guidelines for data management (DM).
• Run the bank’s Group Data Risk Committee, providing oversight and ensuring adherence to data-related regulatory and risk requirements.
• Create and maintain the bank-wide data health dashboard that aligns with the bank’s risk appetite metrics.
• Partner with second-line-of-defense (2LOD) functions to co-author policies and frameworks for enterprise-wide data management.
• Facilitate drafting and delivery of key papers and updates for various risk committees.
• Define, manage & monitor Data Governance principles in the organisation, supporting Data Protection implementations, and monitoring of other initiatives according to DPA18/GDPR, BCBS 239 and other relevant principles
• Define and monitor appropriate controls including data integrity & data privacy
• Define & set up the organisation for data quality management & controls. Ensure a data quality management framework is adhered to at all times
• Carry out risk assessments on data within the organisation & provide recommendations for improvement
• Lead data stewardship efforts and work with the various data owners and stewards within the group to maintain data integrity, protection, security, and democratization.
• Work closely with Data Protection Officers to ensure data privacy and compliance with relevant regulations
• Develop and implement a comprehensive data quality framework, ensuring the accuracy, consistency, and timeliness of critical data assets across the enterprise.
• Oversee the classification, security, and lifecycle management of data assets to ensure compliance with internal policies and external regulations.
• Define and enforce robust data ownership and stewardship models, ensuring clear accountability for data governance at all organizational levels.
• Monitor and manage data risks through continuous risk assessments, mitigation planning, and adherence to regulatory frameworks.
• Build and oversee metrics and reporting mechanisms to measure and demonstrate the effectiveness of data governance initiatives.

• Collaborate with business, technology, and cross-functions to develop understanding of data requirements, challenges and pain points
• Establish and implement governance frameworks for ethical AI usage. Define and monitor policies to mitigate AI misuse and promote responsible AI practices across the organization
• Collaborate with Risk & CFCC to ensure AI/ML systems meet regulatory and ethical standards
• Design, develop and implement the SCB AI governance strategy and framework which will enable the responsible adoption of AI in the Bank
• Work closely with cross functional teams on AI related risks and controls and co-create mitigation strategies. Collaborate with Global Head of Analytics and Business insights to develop the ethical standards around AI solution development and implementation

Conduct & Control: 

• Own and oversee the CDO’s conduct and control review meetings, tracking critical conduct metrics.
• Lead CDO representation at governance, risk, and conduct committee forums at the group, business, and regional levels.
• Promote alignment with the bank’s Data Conduct Principles, ensuring fairness, ethical behaviour, and compliance in all data-related activities.
• Act as a trusted advisor to senior leadership, providing guidance on conduct-related matters within data practices.
• Work across the organization to embed a culture of accountability, ethical decision-making, and adherence to conduct policies.
• Ensure compliance with all applicable laws, regulations, and guidelines related to data conduct and risk management.
• Lead efforts to assess and monitor ethical risks associated with the use of data, including AI/ML models 
• Communicate and develop upskilling programs on Data Management

• Develop and articulate the Data Literacy strategy of the Bank. Collaborate with the learning function on execution of the Data Literacy strategy. Build the bank wide data literacy and mandatory learnings. Design and implement training programs to promote awareness of data conduct policies and ensure employees understand their responsibilities.
• Establish protocols to detect, investigate, and resolve data-related misconduct, including breaches of data privacy or misuse of sensitive information.
• Ensure data governance practices align with emerging regulatory requirements, industry standards, and ethical benchmarks.

Data Risk Management & Control Assurance

• Closely track delivery of commitments and making available the timely provision of information to risk committees (CRC and GORC) and regulators as required.
• Establish and oversee a portfolio level Assurance capability to assure quality and predictability of programme delivery.
• Ensure awareness of data management & privacy is within the business lines and functions and regions (including their PGCs/FORCs/CORCs)
• Serve as the central data risk assurance function within TTO while assisting with data risk assessment conduct and remediation coordination across various TTO capability teams and leaders.
• Be the central team for visibility to all GIA, 2LOD Assurance and RCSA generated risks and treatment plans dashboarding and management in partnership with the CDO.

Processes & Resilience

• As part of the TOM development and implementation, embed the data management & governance operating model within the Groups’ Process Universe and ERMF. 
• Provide overview on the development of playbooks that include business actions to address impacts.
• Build our understanding of the ability to recover, recreate and test data following a compromise.
• Define our engagement process with the various crisis management and incident management teams (T& I, CDC, Group, Countries)

People & Talent

• Champion and act as a role model of the Group’s values and culture 
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CDO team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• TTO CIO teams 
• Regional and country Data Heads
• Group process owners / product owners, ORF teams 
• Functional Partners including Risk, Compliance, HR, Finance, Legal, Audit, Regulatory Affairs 
• Regulators including PRA, FCA, MAS etc, where appropriate  
• Banking Associations and industry partners

Other Responsibilities

• Embed Here for good and Group’s brand and values in Singapore / CDO team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Skills and Experience

• Data Governance
• Big Data Management
• IT Governance
• Data Quality & Framework
• Data Science
• Risk & compliance framework
   

Qualifications

• Academic or Professional Education/Qualifications: As per Bank’s requirements and HR policy
• Language: English

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.