Overview

Group Technology Services

GTS – End User Services, Workplace Technology Engineer, Mgr/ Assistant VP – (250000HM)

Description

 

What you do

  • Manage and oversee end-user services & operations to provide technical support for PCs and notebooks within a large-scale enterprise.
  • Analyse end-user computing performance to optimize performance and ensure interoperability with security and collaboration software.
  • To lead in troubleshooting and root cause analysis during incident, and manage incidents, service status and escalations, and coordinate updates and communications with management and users.
  • Participate in transformation initiatives to transform and automate EUS IT operations for optimized maintenance and routine tasks.
  • Drive continuous improvements in endpoint and mobile device technology by exploring and implementing cutting-edge solutions.
  • Implement and manage workplace technology and automation infrastructure to ensure stability and performance.
  • Engage in EUC projects & initiatives, to implement solutions to elevate employee’s user experience
  • Proactively collaborate with internal business units and stakeholders to identify opportunities for enhancing the digital workspace and employee experience.
  • Implement solutions to monitor risk and service indicators, enabling fast service recovery
  • Identify and improve processes by streamlining and integrating multiple workflows through automation to enhance efficiency for end-user services.
  • Oversee the obsolescence management of hardware and software to ensure up-to-date technology usage.
  • Serve as 2nd level escalation for regional desktop engineers to provide technical solution across multiple geographical locations
  • Collaborate with Service Desk and IT Service Concierge to detect anomalies and resolve issues affecting employee services
  • Leverage Gen AI capabilities and analytics to identify service and risk gaps across the End User operating environment
  • Train engineers/users on new processes, solutions and IT policies.
  • Stay updated on the latest technology trends and best practices.

 

Qualifications

 

Who you are

  • Bachelor’s degree in computer science, Information Technology, or a related field
  • Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, MDM/Intune, SCCM, application packaging, Windows GPOs, Windows AD & Infrastructure domains
  • 5-7 years of relevant experience in managing Workplace Technology and Desktop infrastructure
  • Must have experience in implementing and managing Microsoft infrastructure, including M365 Office Platform
  • Must have experience working with RPA, automation scripting, and Power BI for reporting and analytics
  • Strong technical, analytical, and engineering competencies with hands-on experience in managing PC/Notebooks, Mobile Devices, and related controls
  • Experience-centric and able to communicate concisely and clearly with non-IT-savvy users
  • Must have experience in a technical solutioning for project deployment and technical support management.
  • Strong analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
  • Strong attention to details and highly motivated
  • Possess creativity, ingenuity, and willingness to challenge status quo. A team oriented and team player with collaboration skills.
  • Excellent problem-solving and communication skills.
  • Customer-focused mindset with a commitment to providing excellent service.
  • Relevant Microsoft Certifications, Network, or Security preferred
  • Knowledge of ITIL framework and IT service management concepts and Agile methodologies

 

 

Primary Location

: Singapore

Job

: Technology Solutions

Organization

: Group Technology Services

Schedule

: Permanent

: Full-time

Job Posting

: 27-Mar-2025, 4:12:29 PM

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.