Guest Experience Expert (Front Office, I-Job Program)

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time.

JOB RESPONSIBILITIES

• Assist Supervisors and managers to ensure that daily operations are run smoothly.
• Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
• Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
• Run First Ten and Arrivals report to block rooms for arrival guests.
• Enrol guests in Marriott Rewards programme.
• Handle and solve guests’ complaints or assisting them with enquiries.
• Provide information about the hotel and the surrounding community.
• Maintain accurate room status information.
• Update guest profile.
• Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
• Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
• Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-2 years of relevant working experience in Hotel’s Front Desk/ Receptionist. No relevant experience is welcomed too.
• Integrated-Job (i-Job) program: Rotating to various sections of Front Office such as Call Centre, Concierge, Bell & Executive Lounge.
• Able to handle cash transactions meticulously.
• Rotating shift work basis, including overnight shift work.
• Able to start work within short notice period.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.