As the Head of Enabling Platform, you define Singtel Singapore’s IT enabling platforms development vision and strategy, and ensures alignment of the enabling platforms roadmap with the Singtel Singapore’s and Group IT’s strategy and vision. You are responsible to design, maintain, upkeep, and transform fit-for-purpose IT enabling platforms, to meet the needs of Singtel Singapore’s Consumer/Enterprise/IT business applications, deliver architectural initiatives that drive revenue and improve efficiency in line with business strategy.

You anticipate the impacts of internal and external business challenges and market conditions on Singtel Singapore’s IT enabling platforms development roadmap. You oversee Singtel Singapore’s IT enabling platforms development process, and enhancements to the platforms to improve their commercial performance. You guide development teams on issues related to the Singtel Singapore’s IT enabling platforms design, development and deployment for Singtel Singapore’s Consumer/Enterprise/IT product portfolios and business applications, and development of differentiated strategies across the lines of business. You work with various teams across the organisation. You are proficient with platform development and management practices and tools. You are also knowledgeable of new and emerging IT and industry trends and anticipates new trends.

Key attributes required of the role include very strong understanding of Technology Infrastructure, Enterprise Architecture, Cyber Security, the Applications Development and Delivery lifecycle, the enablement and convergence of Telecommunication Services, the dynamics of in-house development, including strong development capability within agile frameworks, and the ability to propose solutions and influence key stakeholders to drive commitment for initiatives across the organisation.

The Head, Enabling Platform adopts a global mindset and integrates trends and knowledge from varying sources to chart a compelling vision for the future of IT enabling platforms, and when distilling market trends and synthesising opportunities for growth and efficiency. You are a charismatic and influential leader who inspires others toward common goals.

Key Responsibilities and Results of the role:

1) As a leader on Singtel Singapore IT SLT
– Contribute to IT strategy as a key Singtel Singapore SLT member
– Define functional principles impacting business results and IT strategies

2) Enabling Platform Technology Strategy and Roadmap
– Create and execute strategies for Consumer/Enterprise IT needs and objectives
– Oversee IT platform roadmap, consolidate legacy technologies for cost, reuse, and speed
– Anticipate business and regulatory impacts on IT platforms
– Review platform performance and communicate technology alignment with business

3) Enabling Platform Delivery & Run
– Oversee project pipeline, resolve demand and prioritization
– Lead team and vendors to deliver quality solutions on time and budget
– Manage change governance, financials, scope, and escalations
– Ensure production systems meet SLAs and comply with policies, risk, and cybersecurity
– Promote innovation within the team

4) Leadership and People Management
– Manage direct and virtual teams; review strategies and targets
– Track objectives and KPIs; drive high performance and operational excellence
– Develop team learning roadmaps and workforce plans
– Foster collaboration and customer focus
– Improve employee engagement and ensure governance compliance

5) Financial Management
– Manage divisional operational and capital budgets
– Partner with stakeholders to maximize business value and cost transparency
– Forecast expenditures and align planning with budgets and policies

To be successful in this role: 

• Ability to work in a dynamic, competitive environment, agile to changing conditions
• Build inhouse technical skills, business acumen, and leadership to support strategic goals with technology
• Managing costs to optimize resources effectively in a high-growth, cost-constrained setting
• Balance project demands by identifying and resolving resource bottlenecks
• Balance delivery pressure with quality and customer experience
• Learning and understanding business vision, strategies, goals, KPIs, and trends amid current times of transformation
• Having a deeper and broader understanding of technological developments and best practices for Telecommunication industry and building a highly competent business-technology team
• Build trust, respect, and credibility with IT and business for coordinated IT delivery of solutions and services
• Consolidate and transform legacy and duplicated technologies to support buisness applications for reusability, low-cost, consistency and faster time-to-market
• Drive system redesign, enhancements, and upskill inhouse competency to improve operational excellence