Head, Local Corporates, Singapore

Job Summary

• To achieve financial and non-financial targets by acquiring, growing and retaining profitable CCIB customers within acceptable risk parameters
• Contribute toward achieving the team and segments overall target and delivering optimal portfolio return.
• Collaborate and build effective partnerships with other relationship managers and segment heads, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product
   

Key Responsibilities

Strategy

• Actively participate to help deliver the Global CIB strategy which aims to maximise shareholder value, identifies and creates areas of competitive advantage and aligns to the overall strategic direction of the wider business. 
• Responsible for: (i) managing the implementation of Global CIB client segment strategies across the LCMM business and ensuring alignment of country with region and Group; (ii) marketing and positioning strategies as a framework within which the client segments and product groups operate; and (iii) ensuring the CIB marketing strategy supports this. Such strategies must be aligned to the overall strategic direction of CIB and the Group as well as the Group Code of Conduct. 
• Collaborate with Coverage Head, Product Heads and other key stakeholders responsible for implementing country strategies for the Group within LCMM
• Through assignment to direct reports and working with matrix reports, ensure that the CIB Client Coverage strategy is implemented and managed across the LCMM business

Business

Achieve agreed upon individual financial and non-financial targets while contributing towards team’s overall deliverables through:

• effectively generating new business – identify prospects and convert in line with the Bank’s appetite
• strategically formulating account plan – provide clients need-based solutions, structure appropriate credit facility, and execute various banking transactions
• proactively building trusted client relationships – maintain a portfolio of active and growing customers
• Market and sell broad range of products including trade service, cash management, treasury and investment
• Support the credit analysis team with credit and facility applications for clients while ensuring annual review on a timely basis
• Work closely with the credit team to ensure good quality lending decisions are made; to ensure the strict adherence to the prevailing EAR / credit policy
• Implement agreed upon business plan to achieve sales/ revenue targets
• Generate creative ideas for customer acquisition and products/ services
• Regularly provide market and client feedback to the team and peers on new and anticipated financial and service needs and recommend appropriate improvements to processes on new products

• Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct
• If the portfolio has a sub-credit /EA account then actively managing account to maximise recoveries and minimise losses for the bank for the accounts.

Processes

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
• Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth.
• Ensure CDD profiles are error free for timely sign off
• Follow and comply with AML CDD policies and procedures where applicable
• Identify KYC issues, provide solution or escalate to line manager if necessary
• Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures
• Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures.

People & Talent 

• Responsible for managing and recruiting LCMM coverage team members
• Responsible for ensuring adequate staffing to meet the business objectives, strong talent identification, performance management, fit & proper assessments, succession planning, training and development activities. 
• Responsible for supervision and implementation of  conduct standards across the LC team and beyond
• Ensure that mandatory trainings / e-Learnings have been completed by team. 
• Ensure that all team staff have clear and balanced performance scorecards and objectives. 
• Provide effective leadership to the business communicate the vision and build commitment and energy to focus on key priorities 

• Lead by example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. 
• Build and maintain an effective management culture capable of delivering the CIB strategy. 
• Responsible to review the structure/capacity plan based on the nature, scale, or complexity of the LC business. Manage resource gaps appropriately. 
• Encourage an open and transparent environment by supporting the Speaking Up Policy. 

Risk Management

• Abide by appropriate frameworks to guarantee that business is carried out within the Group’s risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
• Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
• Abide by the Group’s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
• Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Do what is right in order to avoid reputational risks and operational losses
• Responsible for first line management of financial crime, specifically for customer due diligence of clients within the segment
• Responsible for identification and management of Conflicts of Interest within the LC team 
• Ensure compliance with internal and external requirements. 
• Ensure any audit and compliance issues relating to the business are resolved in a timely manner. 

Governance 

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable): 
  • Anti-Money Laundering (AML) and all applicable money laundering prevention procedures
  • Client Due Diligence & Related Periodic Reviews
  • Client Suitability Standards
  • Treating Customers Fairly
  • Approval & review of Credit Applications
  • Maintain Documentary standards
  • Data Confidentiality
  • Cross-Border Policy 
  • Sanctions 
  • Environmental and Social Risk Management (ESRM)
  • Anti-Bribery and Corruption (ABC)
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 
• Lead the Local Corporates team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  
• Where relevant, exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

Internal:

• Colleagues in CIB and CM teams, Product, Risk, Compliance and other support Functions and Businesses 

External:

• Clients and Regulators 

Our Ideal Candidate

• 15+ years of experience in commercial banking with a Strong and detailed understanding of CIB business and product capabilities, such as sales process, relationship management, risk, product sales etc
• Problem solving skill to co-create client strategy, drive root-cause analysis, analyse business performance, etc
• Willing to challenge the status quo, comfortable interacting with senior management to drive business outcomes 
• Stakeholder management and Leadership skills to lead a team of relationship managers to drive business outcomes with a strong understanding of end to end client relationship management and advanced credit assessment skills for the Local Corporates segment with an attention to details and ability to translated business opportunities into results
• Other certifications as per internal and external requirements for the role 

Role Specific Technical Competencies

• Business Market 
• Client Relationship Management
• Knowledge of Customers
• Managing Change
• Planning: Tactical, Strategic
• Risk Management
   

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers