Key Responsibilities:

• Assist in assessing and evaluating current virtual computing infrastructure and provide recommendations for enhancements.
• Assist in drafting documentation, performing root cause analysis, and recommending possible solutions.
• Participate in requirements gathering and drafting runbook/ work instructions for routine tasks.
• Assist in internal and external security audits, vulnerability assessments and tracking vulnerabilities until closure.
• Adhere to existing governance policies and processes to ensure non-compliance incidents are minimized. 
• Assist in reviewing recovery procedures to ensure data integrity and system resilience.
• Recommend implementation of automation tools and scripting (e.g., PowerShell, Bash) to streamline routine tasks and improve operational efficiency.
• Review infrastructure patch updates, ensuring systems are up-to-date with the latest security patches.
• Assist in reviewing and maintaining documentation for system configurations, procedures, and infrastructure diagrams.
• Manage and track outstanding issues for resolution and closure with relevant stakeholders.
• Manage records retention, document filing and housekeeping for the Systems Process.
• Any other tasks assigned by the dept.

Requirements

• Minimum Diploma holder, preferably in computer science, information technology, or a related field.
• Preferably with some working experience and knowledge in Windows and Linux operating systems.
• Familiarity with government security requirements will be an advantage.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Proficient in MS Office.
• Possess a positive and agile working attitude.
• Meticulous in tracking, tactful and willing to learn.
• Multi-tasking, able to work under pressure.
• Team player with good written and verbal communication and presentation skills.