Overview
Infra Executive (Systems Support)
Date: 22 May 2025
Location:
Singapore, Singapore
Company:
Singtel Group
Are you looking for value adding and impactful work?
Do you want to make a difference with your expertise?
With us, you’ll be able to make it happen.
NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.
We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
What we do
We drive our passion for harnessing technology.
We bring people and technology together.
We advance communities and transform industries.
To provide front-line assistance for operating systems (OS), middleware, and container platforms in a dynamic IT infrastructure environment. As the first point of contact, you will be responsible for troubleshooting and resolving basic technical issues, escalating more complex problems to higher-level support teams when necessary. This role requires a solid understanding of OS-level support, middleware technologies, and containerization, alongside strong problem-solving abilities and a commitment to providing timely resolutions to incidents.
• Incident Resolution:
Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.
• System Monitoring and Maintenance:
Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.
• Basic Troubleshooting and Diagnosis:
Use your knowledge to troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.
• Log Collection and Analysis:
Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.
• Collaboration and Escalation:
Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.
