Overview

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be part of the team shaping how service excellence comes to life across OCBC. As a Service Transformation Intern within Service Channels & Transformation, you’ll work at the intersection of data, customer experience, and culture. This internship offers hands-on exposure to how service insights are generated, how customer-centricity is embedded across channels, and how transformation initiatives translate data into meaningful action.

How you succeed

To succeed in this role, you’ll be curious about customer behaviour and motivated to turn data into insights. You’ll be comfortable working with data and visualisations, open to research and experimentation, and proactive in supporting initiatives that enhance service quality. Your ability to communicate clearly and structure insights will help influence actions and decision-making.

What you do

Your responsibilities will include:

  • Data & Reporting: create and enhance Power BI dashboards to automate report generation and track service performance
  • Insights & Storytelling: develop data visualisations and storytelling charts that translate data into actionable insights
  • Research & Benchmarking: conduct desk research on service frameworks, industry best practices across contact centres, branches, and service excellence awards
  • Industry Awards Support: collate and prepare relevant data and materials for OCBC’s participation in industry service awards
  • Customer-Centricity Initiatives: support the execution of customer-centric culture-building events, communications, and engagement activities
  • Programme Support: assist in the development and rollout of customer-centricity programmes
  • Process Improvement: identify opportunities to improve processes and support implementation of agreed changes

Who you work with

You’ll be part of the Service Transformation team within Global Consumer Financial Services, working closely with service, analytics, and transformation stakeholders. The team partners with businesses across the bank to strengthen service culture, drive customer-centric behaviours, and enable better service outcomes through data and insights.

Who you are

  • Interested in customer experience, service transformation, and data-driven decision-making
  • Comfortable working with data, dashboards, and research materials
  • Able to communicate insights clearly and support presentations or storytelling
  • Independent, resourceful, and able to manage tasks with minimal supervision
  • Currently pursuing an undergraduate degree
  • Familiar with Microsoft Excel and PowerPoint, as well as tools such as Python, SQL, Power BI, and Streamlit

Learning Objectives

This internship will provide you with:

  • Practical experience in data analytics for service insights and actions
  • Exposure to service culture frameworks and customer-centricity approaches
  • Hands-on opportunities to build dashboards, visualisations, and insight narratives
  • Understanding of how service transformation initiatives are designed and executed in a banking environment
  • Experience supporting enterprise-wide service excellence and culture-building initiatives

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

End Date: May 29, 2026 (11 days left to apply)

About

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.