Overview

Hybrid
OCBC Singapore
Full time
time left to apply
End Date: September 30, 2025
JR00002567

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be at the forefront of shaping exceptional customer experiences at OCBC. As a Service Transformation – Service Communications & Awards Intern within Global Consumer Financial Services, you’ll play a vital role in driving our customer-centricity program and identifying opportunities to improve how we serve our clients across all channels.

How you succeed

To thrive in this role, you’ll need a passion for understanding customer needs and a proactive approach to identifying improvements. You’ll excel at collaborating with various teams, communicating your ideas effectively, and taking ownership of projects from start to finish. A resourceful and independent mindset is key.

What you do

You’ll be directly involved in:

  • Supporting the development and implementation of our customer-centricity program.
  • Identifying process improvement opportunities across our service channels.
  • Contributing to the implementation of changes to enhance the customer experience.
  • Assisting with the preparation of presentations and communications related to service transformation initiatives.
  • Analyzing data and gathering feedback to support program evaluation.

Who you work with

Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.

Who you are

  • Currently pursuing an undergraduate or postgraduate degree.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint).
  • Possesses effective presentation and communication skills with the ability to handle objectives constructively.
  • Independent and resourceful, with a proactive approach to problem-solving.
  • Passionate about customer experience and continuous improvement.

Learning Objectives

This internship will provide you with:

  • A comprehensive understanding of customer-centricity principles and service transformation methodologies.
  • Experience in process improvement and change management.
  • Skills in data analysis, presentation development, and communication.
  • Exposure to cross-functional collaboration and stakeholder engagement.
  • Insights into the evolving landscape of customer service in the financial industry.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Tagged as:

About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.