Overview

Group Human Resources Divisional Office

Internship: Group Operations & Technology, GTS Employee Infrastructure Services, GTS Employee Infrastructure Services [January 2025 – May 2025] – (240001B4)

Description

 

Job Description: 

Development of HPSM Ticket dashboard:

  • This involves collecting report data from HPSM and generate team performance analysis dashboard using PowerBI or similar and publishing in sharepoint.
  • The dashboard report will be weekly, monthly and year to date view.
  • Dashboard will also have a view of the tickets that will breach SLA. By individual engineer.
  • Improve operation processes through automation and scripting where possible:
  • Identifying opportunities to automate IT processes or scripts to help streamline IT operations and improve efficiency 

Development of problem ticket analysis dashboard:

  • This involves trawling the monthly ticketing data to perform ticket classification, identify frequent reoccurring issues, and end user pain points.
  • Drive the RCA of the top 10 recurring issues and identify the top 10 recurring request for automation.

Chatbot intents:

  • Collating end user feedback and the result of the problem ticket analysis, identify intents and create end user self-help documentations on confluence.
  • Create and deploy chatbot intents.
  • Monitor effectiveness of Chatbot hit rate and enhance utterances to improve the chatbot intent hit rate to an acceptable defined level.
  • Monitor and ensure the resultant effect is to reduce the recurrence of identified problem and request.

 PDF scrapping #1:

  • Automate the process of checking vendor quote with a standard price book.
  • PR/PO data entry automation

MyWorld softphone:

  • Automate the weekly report generation process

 

Qualifications

 

Job Requirements:

  • Data Visualisation (Tablaeu, Power BI)
  • IT Skills: Microsoft Office (Word, PowerPoint, Excel), Jira Software, Knime, Firebase, AWS
  • Software Language: HTML, CSS, JavaScript, Python, Java, SQL, PHP, Dart, Swift
    C#, C++, SQL 

 

Primary Location

: Singapore

Job

: Internship

Organization

: Group Human Resources Divisional Office

Schedule

: Temporary

: Full-time

Job Posting

: 05-Sep-2024, 9:58:44 AM

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.