Overview

OCBC Singapore
time left to apply
End Date: October 31, 2025
JR00002785

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Contribute to enhancing the quality and efficiency of our customer service operations. As a Quality & Service Management Intern within Group Operations & Technology, you’ll play a key role in standardizing our service offerings and improving our complaint management reporting, directly impacting the customer experience.

How you succeed

To thrive in this role, you’ll need a strong analytical mindset, attention to detail, and a proficiency in data management and visualization. You’ll excel at consolidating information, identifying inconsistencies, and designing clear and effective dashboards.

What you do

You’ll be directly involved in:

  • Consolidating and refining the Service Catalogue across multiple processing countries to ensure consistency and accuracy.
  • Streamlining and enhancing Complaint Management Reporting processes to improve efficiency and clarity.
  • Applying your understanding of data management principles to structure, store, and retrieve data effectively.
  • Designing dashboards to visualize key performance indicators and provide actionable insights.

Who you work with

Group Operations & Technology co-creates products and solutions, building the underlying technology applications and services and managing the Group’s IT operations & cyber defence 24/7. This team is focused on end-to-end transaction fulfillment services, allowing customers to focus on growth. The Quality & Service Management team ensures we consistently deliver exceptional service.

Who you are

  • Currently pursuing an undergraduate degree, preferably in an IT-related field.
  • Possesses an understanding of data management principles (structure, storage, retrieval) and relevant tools.
  • Demonstrates skills in dashboard design and data visualization.
  • A proactive and organized individual with excellent attention to detail.
  • Able to work independently and as part of a team.

Learning Objectives

This internship will provide you with:

  • Practical experience in data management and consolidation.
  • Skills in designing and implementing effective dashboards.
  • Insights into service management processes and quality assurance principles.
  • Exposure to a critical function within a leading financial institution’s operations.
  • An understanding of the importance of accurate and consistent data in driving service excellence.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.