Overview
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS – Information Technology (IT)
Management Level
Associate
Job Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.
We believe that challenges are better solved together. That’s why you’ll join a diverse, global community of solvers – an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.
Firmwide Corporate Services
Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.
Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless, and our business landscape is changing every day.
How will you value-add?
The role involves assisting in the development, implementation and maintenance of IT governance frameworks, ensuring compliance with internal and external regulations, and managing IT control processes. This individual will work closely with cross-functional teams to monitor and improve the organization’s IT control environment and risk management activities.
-
Assist with the creation, review and enforcement of IT governance frameworks, policies and procedures to ensure compliance with industry standards and regulatory requirements
-
Support the identification, assessment and mitigation of IT-related risks.
-
Monitor and report on the effectiveness of IT controls and risk mitigation strategies.
-
Support internal audits, and other regulatory assessments to ensure IT processes and controls are in compliance.
-
Compile and prepare audit submission documentation for internal and external audits at pre-determined intervals, and coordinate with relevant stakeholders to ensure the documentation is updated accordingly.
-
Collaborate with teams to identify opportunities for improving the IT governance framework, control processes and overall IT risk management strategy
About you
-
Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field
-
1 – 3 years of relevant experience in similar capacity
-
Good knowledge of IT systems, infrastructure, end-user devices, and IT service management
-
Good understanding of IT governance frameworks (COBIT, ITIL, ISO 27001)
-
Experience with internal controls, audits and compliance processes
-
Strong analytical and problem-solving skills
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date
Job ID: 587516WD
About PwC Singapore
At PwC, our purpose is to build trust in society and solve important problems - this is at the core of everything we do from the value we provide to our clients and society to the decisions we make as a corporate.
Our services started with audit and assurance over a century ago. As times change and the issues faced by businesses and individuals evolved, we have developed specialised capabilities in tax, advisory and consulting to help you address emerging new challenges across focus areas like digital transformation, cyber security and privacy, data, sustainability, mergers and acquisitions, and more.
In Singapore, we have more than 3,500 partners and staff to help resolve complex issues and identify opportunities for public, private and government organisations to progress. As part of the PwC network of more than 284,000 people in 155 countries, we are among the leading professional services networks in the world focusing on helping organisations and individuals create the value they are looking for.
