Overview
- Onsite
- OCBC Singapore
- Full time
- JR00002352
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.
Assistant Store Management
Why Join
Imagine being part of a team that helps customers achieve their financial goals. As an Assistant Store Manager at OCBC, you’ll play a key role in leading a team to deliver exceptional customer experiences. You’ll be part of a dynamic and supportive environment where you can grow your skills and advance your career.
How you succeed
To succeed in this role, you’ll need to be a people person with a passion for leadership. You’ll focus on building a high-performing team, driving sales growth, and delivering outstanding customer service. You’ll also need to stay up-to-date with industry trends and regulatory requirements to ensure our store operations are compliant and efficient.
What you do
– Lead and manage a team of customer service representatives to achieve sales targets and customer satisfaction goals
– Develop and implement sales strategies to drive business growth
– Provide coaching and training to team members to enhance their skills and knowledge
– Manage store operations, including customer complaints and feedback
– Collaborate with other departments to ensure seamless customer experiences
Who you are
– A degree or diploma in a relevant field, such as business or finance
– At least 3 years of experience in a leadership role, preferably in the banking or financial services industry
– Strong leadership and communication skills, with the ability to motivate and inspire a team
– Excellent customer service skills, with a focus on delivering exceptional experiences
– Strong analytical and problem-solving skills, with the ability to make informed decisions
– Ability to work in a fast-paced environment and adapt to changing priorities
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
