Overview

Job ID: 26039748 | Regional Office
View on Map: Singapore Regional Office

JOB SUMMARY

The Manager, Digital Merchandising will support the execution of cobranded credit card campaigns across the digital customer journey (web, mobile app, and on-property) in APEC (Asia Pacific ex China) and EMEA. This role partners with UX, product, engineering, QA, continent marketing teams, and external vendors to deliver merchandising initiatives that drive business outcomes. The Manager reports to the Director, Marketing and Platform Operations.

CANDIDATE PROFILE

Required Education and Experience

  • 3–5 years of experience in digital marketing, merchandising, or product management.
  • Project coordination experience within cross-functional teams.
  • Familiarity with implementing customer communications across digital channels (web, app, email, SMS, push).
  • Ability to collaborate effectively with internal teams and external vendors.
  • Strong analytical and organizational skills; ability to interpret data and provide actionable insights.
  • Undergraduate degree in Business, Marketing, Technology, or equivalent experience.

Preferred

  • Experience with digital marketing and merchandising best practices.
  • Understanding of personalization and audience segmentation.
  • Familiarity with marketing tech and analytics platforms and tools (e.g., Adobe Workfront, Adobe Analytics, Tableau, JIRA and Confluence).
  • Exposure to UX design principles and campaign orchestration platforms.
  • Strong communication skills and ability to thrive in a fast-paced environment.
  • Coordinate execution of Cobrand Card merchandising campaigns across Marriott websites, mobile app, and on-property digital touchpoints across APEC and EMEA credit cards.
  • Monitor and report on campaign performance; provide insights for optimization. 
  • Coordinate feedback and ensure timely reviews/approvals with internal and external stakeholders.
  • Gather requirements and manage stakeholder requests; partner with product and analytics teams to prioritize work. 
  • Participate in daily stand-ups and maintain task tracking. 
  • Partner with continent stakeholders and product to define requirements and use cases/user stories
  • Communicate timelines and updates to stakeholders. 
  • Support backlog management and help ensure deliverables are met. 
  • Identify opportunities for process improvements and workflow efficiencies. 
  • Stay informed on industry trends and apply learnings to enhance merchandising efforts.
  • Given the nature of supporting multiple markets in two regions, may be required to attend meetings/calls across multiple timezones.

CORE WORK ACTIVITIES 

MANAGEMENT COMPETENCIES

Leadership
  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values – Keeps the organization’s vision and values at the forefront of employee decision making and action.
  • Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
  • Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution– Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
  • Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability 
  • Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
  • Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
 
  • Technical Acumen – Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
 
  • Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs.  Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies. 
    • IT Business Management – Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools.  This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks. 
 
  • Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
 
  • Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
 
  • Mathematical Reasoning  – The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
 
  • Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
  • Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
 
  • Writing – Communicating effectively in writing as appropriate for the needs of the audience.
   

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Tagged as:

About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,000 properties under 30 leading brands spanning 131 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company now offers one travel program, Marriott Bonvoy™, replacing Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest®(SPG). For more information, please visit our website at www.marriott.com, and for the latest company news, visit news.marriott.com. In addition, connect with us on Facebook, Twitter and Instagram.