An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!  

The role is responsible for ensuring best-in-class business process design and supporting the implementation of innovation and continuous improvement initiatives.

• Ensure Business Strategy Success: Strategy defines what the organisation must do to achieve the desired results, but process defines how to achieve it.  Process Innovation & Transformation ensures such processes are created and maintained seamlessly to ensure strategy success.

• Efficiency and Accuracy: Recommend optimal solution using industry best practices as benchmark and technology to improve efficiency and minimize risks of errors.

• Cost Optimization: Reduce organization’s cost by aligning/streamlining repetitive tasks carried out across multiple teams.

Make an Impact by

• Drive the standardization of processes to allow for greater efficiency, effectiveness, and control and maintain documentation of the process flow/ narratives

• Analyze and document As-Is business processes and identify opportunities for improvement through process alignment, streamlining, re-engineering or automation, to make To-Be process more efficient.

• Develop functional design concept to improve process performance and to ensure compliance.

• Recommend end-to-end solution to process owners for their review and sign-off and subsequently work with developers to plan and execute and monitor project deliverables with process owners.

• Ensure process governance, business solutions (IT & RPA developers) and stakeholders are closely aligned in the services delivery chain

• Manage methods, standards, frameworks, templates, documentation and technologies to drive process consistency, quality and standardization, and communicating expectations to stakeholders

• Support the Senior Director and team lead to develop, manage continuous improvement strategy and identify continuous improvement initiatives.

Skills for Success

• Degree in Accountancy or Business Management/ Administration.

• At least 5 years of relevant experience in working on projects for process improvement or system implementation (preferably in Telco industry)

• Possess basic accounting training

• SAP hands-on knowledge preferred

• Proficient in MS Office (Excel, Word, PowerPoint)

• Ability to review processes and identify areas for improvement/automation.

• Possess critical thinking, Innovation mindset, Growth Mindset

• Excellent communication and presentation Skills

• Strong stakeholder management skills

• Proficient in workflow drawing and documentation writing (including communications and training guides)

Rewards that Go Beyond

• Full suite of health and wellness benefits  

• Ongoing training and development programs  

• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.