Overview
Manager, Service Deliver & Ops
Date: 24 Jun 2025
Location:
Singapore, Singapore
Company:
Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!
Make an Impact by:
- To lead and shape the Operations Support Team.
- To monitor and manage Operational Expenses (Opex) and Capital Expenditures (Capex).
- To generate and analyze operational reports, providing recommendations for enhancement.
- To assist customers and the Customer Fronting Unit (CFU) with provisioning matters.
- To support the business in managing and delivering exceptional service to customers.
- To achieve the key performance indicator (KPI) for Customer Experience (CE) survey scores.
- To participate in customer business review meetings, covering areas such as performance reports, service enhancements, quality, and processes.
- To oversee the daily operations of the team, ensuring timely updates on provisioning and prompt responses to customer inquiries.
- To interview and recruit new staff in response to attrition, turnover, or increased demand due to volume surges.
- To develop and facilitate training programs and coaching for the team.
- To collaborate closely with internal stakeholders to ensure quality service delivery to customers.
- To monitor and manage Operational Expenses (Opex) and Capital Expenditures (Capex).
- To generate and analyze operational reports, providing recommendations for improvement.
Skills for Success:
- Degree in Computer, Eletrical or Eletronic Engineering. Additional technical certifications are a plus.
- Knowledge in WAN technologies – Layer 1. (e.g Leased Line, Internet, Metro Ethernet, SD WAN, etc).
- Knowledge in GPON technologies.
- Experience in corporate telecommunications and networking are added advantage.
- Experience in leading a team in delivering customer service.
- Have a passion for customer service and possess excellent customer handling skills.
- Possess interpersonal and communication skills in a multicultural environment.
- Good communication and written skills in English or Bilingual preferred.
- Valid Class 3 driving license.
- Highly adaptable to a fast-paced and dynamic environment
- Excellent analytical and ability to persuade others to change existing practices.
Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.
