Overview

Onsite
OCBC Singapore
Full time
JR00002345

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Imagine being part of a team that makes a real difference in people’s lives. As a Customer Service Executive at OCBC, you’ll be at the forefront of delivering a world-class customer experience that sets us apart from the rest.

How you succeed

To succeed in this role, you’ll need to be a people person with a passion for delivering exceptional service. You’ll be responsible for managing all inbound and outbound communications, particularly customer emails and letters. It involves prompt response to customer inquiries, resolving issues especially newly launched products and iOCBC related services promptly, and ensuring a positive experience for every customer, all while consistently meeting established Service Level Agreements (SLAs).

What you do

1. Handle Customer Interactions

  • Respond promptly to customer queries via emails, letters and phone calls.

  • Resolve issues pertaining to iOCBC and trading related matters.

  • Provide accurate product and service information while ensuring regulatory compliance.

  • Document all customer interactions accurately.

2. Meet Service Level Agreements

  • Ensure timely resolution of customer issues to meet SLAs.

  • Escalate complex matters to relevant internal teams as needed.

  • Monitor and report on SLA performance.

3. Collaborate with Internal Teams

  • Work closely with internal stakeholders to resolve customer issues.

  • Support new product launches and regulatory changes.

4. Maintain Market and Product Knowledge

  • Stay updated on trading platforms, products, and market regulations.

  • Participate in ongoing training to enhance expertise.

5. Support Process Improvement

  • Identify common customer issues and suggest improvements.

  • Participate in quality assurance and service enhancement initiatives.

6. Assist with Reporting and Compliance

  • Prepare reports on customer interactions and service metrics.

  • Maintain documentation and support compliance requirements.

Who you are

  • Minimum 2 to 3 years of relevant experience in Customer Service, operational knowledge in Securities and stock market would be advantageous

  • Possess strong written communication and good oral skills and have customer centric and service excellence mindset

  • Effective interpersonal skills with both internal and external customers

  • Self-motivated and able to work under pressure

  • Good team player with commitment and initiative

  • Diploma or degree, preferably in Banking or Finance

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.