Overview
Operations Manager, OneCare Support
Date: 8 Aug 2025
Location:
Singapore, Singapore
Company:
Singtel Group
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for an Operations Manger (OneCare) to be part of our diverse team of talent here at NCS!
Overview
As a Operations Manger (OneCare) you will represent OneCare Support shared services covering system and cyber operation for all OneCare Maintenance support business
What will you do?
- Interface with SM on all Ops matters.
- Helping the Ops Director to oversee a team of Ops Leads on system related escalation and matters pertaining to Corrective Maintenance and Preventive Maintenance. Rooster rotation and interface with SMs on escalation
- Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
- Take Lead in working with various divisions on operation improvement and analysis to better support.
- Key contributor for continuous operation improvement for OneCare Support .
- Laise with Sales Specialist on deals, and downstream vendors like Cisco, Checkpoint etc.
- Involves in Tender financial assessment and technical compliance with the Presales
The ideal candidate should possess:
- Bachelor’s degree or higher in relevant field.
- Experience in Windows-based systems and infrastructure projects
- Proficiency in ITIL IT Service management and Network Management Information Systems (NMIS)
- Familiarity with monitoring tools and systems management solutions.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal abilities
- Team player and has a positive attitude
We are driven by our AEIOU beliefs – Adventure, Excellence, Integrity, Ownership, and Unity – and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.
