Policy Implementation Manager

Job Summary

The CIB Coverage COO KYC Policy Implementation (PI) team manages the implementation of Group and local KYC requirements for CIB originating from CFCC and applied by the First Line community of local/regional Business teams, Client Management Teams (CMT) and Delivery Operations. The Team also actively supports the design and development of the target state KYC processes under the current Transformation programme. We operate an end-to-end accountability model where each team member takes charge of the entire policy implementation process, from initial consultation to delivery and warranty. Similarly, team members own the entirety of specific Transformation initiatives. This is a role for individuals with a strong sense of achievement and willing to learn and apply a wide array of skills across a broad range of stakeholders.

We are currently looking for a KYC Policy Implementation Manager based in Singapore to support:

• The implementation of Group Standards and/or of local requirements in the SC Network across Customer Due Diligence, Name Screening, Anti-Tax Evasion and Financial Crime Information Sharing

• The KYC tenet of the Client Lifecycle Transformation programme in the areas of ID&V rationalisation, business rules automation, optimisation of line of business procedures, digitisation of risks assessments, improvements in policy lineage.

About our Policy Implementation Team

Policy Implementation (PI) team manages the implementation of Group and local KYC requirements for our Internal Business Function originating from CFCC and applied by the First Line community of local/regional Business teams, Client Management Teams (CMT) and Delivery Operations. The Team also actively supports the design and development of the target state KYC processes under the current Transformation programme. We operate an end-to-end accountability model where each team member takes charge of the entire policy implementation process, from initial consultation to delivery and warranty. Similarly, team members own the entirety of specific Transformation initiatives. This is a role for individuals with a strong sense of achievement and willing to learn and apply a wide array of skills across a broad range of stakeholders.

About our Technology & Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we’re agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We’re a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. 

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today. ​ 

Key Responsibilities

Support the end-to-end change process from initial policy consultation to delivery and warranty, whether for changes to Group Standards or local Country Addenda:

• Perform Client Lifecycle Impact Assessment (“CLIA”) related to policy changes;
• Support the implementation and enhancements of systems, processes, and controls;
• Engage with Delivery Operations and Client Management Teams to define and operationalise process changes arising from new or evolving requirements;
• Support training and communications to the user community
• Facilitate ongoing improvement of KYC/CDD processes;
• Work closely with Regional stakeholders to enhance the quality of process guidance based on user feedback and thematic issues identified via Quality Control.

Skills & Experience

Our Ideal Candidate:

• 10+ years’ experience in Corporate and Investment Banking
• Relevant experience in CDD/KYC supporting an in-depth understanding of requirements and their application in 1st Line processes
• Experience in change and transformation programmes
• Solid understanding of the industry’s products and services
• Experience in Compliance, Risk Management or Governance in 1st Line (Front Line or Operations)
• Demonstrable ability to work effectively across stakeholder groups and geographical boundaries

Good understanding of the dynamics of financial regulation, knowledge of Financial Crime Compliance desirable but not essential

Role Specific Technical Competencies

• CDD Experience
• KYC Experience
• Risk Management
• Compliance
• Governance

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers