Overview

Premier Private Client & Premier Banking Asia

Private / Premier Service Manager  – (2500003S)

Description

 

We are seeking a high skilled and motivated Premier Service Manager (PSM) to manage the operations of our Flagship Premier Private Client Centre.

As the PSM, you will be the first point of contact for all walk-in clients. You will be responsible for managing the day-to-day operations of the Centre/lounge, maintaining a welcoming environment, and ensuring exceptional customer service.

1.    Centre / Lounge Operations Management 

  • Oversee day-to-day operations of the PPC Centre, includes serving meals and beverages to clients, managing inventories and operational planning etc.
    Maintain scheduling for use of meeting rooms, events, booking and order for in-Centre dining, etc.
  • Upkeep and oversee the PPC Centre premises / facility management in accordance with prescribed standards as required.
  • Perform the role as the “Floor Manager” based on requirements given. 

2.    Customer Services Excellence

  • Create a welcoming atmosphere for visiting clients, including warmly greet clients upon arrival and return, provide clear directions to meeting rooms, ensure clients find their designated spaces.
  • Take proactive approach when attending to clients in the Centre, eg, anticipate their needs, address their concern and request promptly.
  • Identify ways to enhance the client service and experience.

3.    In-Centre Event Management 

  • Plan, organize, and execute events at the Centre with objective to acquire new clients and to engage existing clients. (Event includes investment seminar, thematic talk, lifestyle event, ranging from 10 pax to 200 pax).  
  • Manage all aspects of event logistics, including venue setup, audiovisual requirements, catering, and attendee registration.
  • Work within allocated budgets for each event, ensuring cost-effective planning and execution; seek opportunities for sponsorships or partnerships to maximize resources.
  • Collaborate with internal and external stakeholders to ensure seamless event coordination.

4.    Relationship Management

  • Support and collaborate with Client Advisor (CA), Client Advisor Assistant (CAA) and Desk Head to deliver excellent service, eg, ensure smooth handover of the client by informing CA when client arrives.
  • Deliver personalized and memorable experiences to deepen client relationship, eg, familiarize with client appointment and individual names, engage in small talks with clients.
  • Identify opportunities for new sign ups, referrals, upsell or cross-sell banking products and services. 

 

Qualifications

 

  1. at least 2 years of experience
  2. Strong customer-focused mindset with a passion for delivering exceptional services.
  3. Excellent interpersonal skills.
  4. Attention to details in providing high-quality service and experience. Having prior experiences in a similar role within the private lounges or luxury hospitality industry will be advantageous.
  5. Strong organizational skills with scheduling, event management, inventory management, and facility management.
  6. Able to handle challenging situations with professionalism and tact.

 

Primary Location

: Singapore

Job

: Premier Customer Service Manager

Organization

: Premier Private Client & Premier Banking Asia

Schedule

: Permanent

: Full-time

Job Posting

: 24-Jan-2025, 11:06:17 AM

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.