Overview
Account Services
Description
Office location will be at Tampines.
A. Job Purpose
Handle daily processing of customers’ requests for Velocity Onboarding and Maintenance on a timely and accurate basis.
B. Core Functions & Responsibilities
Verify completeness of application / request forms from customers to ensure that:
o all mandatory fields are filled in
o details and requirements of requests are clearly stated
o amendments on the forms are properly countersigned
o required supporting documents are complete and provided
Process requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
Liaise with Business Units on clarifications needed
Attend to queries from Business Units on processing status
Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of Section
C. Key Productivity Indicators (KPIs)
SLA – 100% of requests are processed within agreed SLA
Error Rate – Zero error due to human oversight /error
Qualifications
Job Requirements
- Proficient in English, able to communicate with stakeholders clearly
- Quick typing skills and familiar with MS Word, MS Excel
- Fast worker, meticulous, attention to details
- Ability to work under stress
- Flexibility to working overtime if required
Primary Location
: Singapore
Job
: Account Services
Organization
: Account Services
Schedule
: Contractual
Job Posting
: 07-Mar-2025, 1:27:45 PM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
