Overview
Product Support Executive
Date: 15 May 2025
Location:
Singapore, Singapore
Company:
Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
- Assist Product Managers in managing IVS, Cloud UC, Voice, DLLC and ELL services.
- Manage and execute monthly settlement with partners and ensure settlement is correct and timely.
- Track, update, and report on Operational Expenses
- Track and match drivers, adds, and churns against finance reports.
- Prepare monthly reporting for Product Managers and reports for regulatory submission.
- Prepare monthly invoices, accruals, and journals for VASes, and partners.
- Customer base & data analysis for specific projects
- Track and match monthly COS claims on equipment bundles.
- Administrative support and asset sightings
- Periodic update of website and intranet on product info.
- Coordinate delivery schedules with partners.
- Prepare and support for Annual Operation Planning
- Support cross product bundle journaling.
- Support Product Managers in process enhancement and digitalization.
- Provide day-to-day coordination for projects and tasks, managing dependencies and handoffs effectively and optimizing schedules.
- Perform any other duties as and when assigned by the Product Manager and/or Director.
Skills for Success:
- Diploma in Engineering, Business Administration or Marketing, preferably with 2-3 years of Product Management / Product Marketing experience.
- Minimum 2-3 years’ experience in Product management and/or Solutions experience in Voice/UC, and telco services.
- Good written and oral communications skills.
- Proficient with basic desktop tools: MS Word, MS Excel, MS PowerPoint
- Familiar with collaboration tools: MS Teams, Sharepoint
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.