Overview
Payment Operations
Description
This is a contract role.
To work on shift basis, when required.
Job Functions
1. To repair/verify inward remittance transactions (MEPS, TT) within stipulated approved limits. Adhering to exceptions approval grid, if applicable.
2. To liaise with branches/business units on any discrepancy.
3. To ensure SLA is met at all times.
4. To ensure quick action/resolution in managing both internal and external customers’ queries, feedback and complaints.
5. To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
6. To participate in UAT/Projects as and when required.
Qualifications
Knowledge & Skills
1. Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc
2. Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
3. Proficient in Microsoft Windows applications – Word, Excel & Power-point
4. Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
5. Resourceful and able to multi-task independently with confidence in time critical environment.
Personal Qualities
1. A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
2. A risk-conscious person who ensures internal controls and procedures are complied with closely.
3. A meticulous and accurate person with an eye for details.
4. A confident, diplomatic and tactful person in problem resolution and decision making.
Primary Location
: Singapore
Job
: Payment & e-Banking
Organization
: Payment Operations
Schedule
: Contractual
Job Posting
: 04-Dec-2024, 5:14:17 AM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
