Overview
Retail Manager
Date: 10 Sept 2025
Location:
Singapore, Singapore
Company:
Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
Make an Impact by
Front-End Operations
-
Ensure all store fixtures and equipment are in working condition; coordinate repairs and installations as needed.
-
Maintain a clean, pleasant, and customer-ready store environment.
Back-End Operations
-
Oversee inventory accounting and ensure proper control of all Sales and Non-Sales inventories.
Sales Operations
-
Plan staff rosters based on projected peak and non-peak periods to ensure adequate floor coverage.
-
Monitor and report daily sales performance; provide insights to improve processes, customer experience, and promotions.
-
Implement and manage in-store sales incentive programs, including communication, tracking, and distribution.
-
Coach individuals and teams to improve sales and customer engagement.
-
Ensure all staff are trained and competent in products, services, processes, and service standards through regular briefings and updates.
-
Serve as a Technical Expert: deliver product demonstrations, attend product trainings, train staff, develop sales scripts, and handle advanced customer queries.
-
Actively engage with customers to discover needs, address queries, and manage waiting time.
Customer Experience (CE)
-
Maintain high standards of customer experience and regularly review performance with staff.
-
Manage customer escalations, resolve issues, and perform service recovery in line with company guidelines.
-
Investigate customer experience cases by reviewing incidents and reporting findings.
-
Implement customer experience improvement initiatives from relevant teams.
Leadership
-
Lead by example, embodying company values and expected behaviors.
-
Mentor and coach staff to maintain motivation and performance.
-
Foster teamwork among frontline staff and retail managers.
Other Responsibilities
-
Rotate through different functions, including retail, event sales, and social media platforms.
-
Plan and execute social media-based selling strategies, including live selling and video content creation
Skills for Success
- Minimum ‘N’ Level qualification
- 5–10 years of retail sales experience in physical stores
- Intermediate-level sales team management and organisational skills
- Intermediate-level merchandising and visual presentation skills
- Possesses good business acumen
- Basic-level financial management, inventory management, data analysis and reporting skills
- Excellent customer service and problem-solving skills
- Good mentoring, leadership, and communication skills
Rewards that Go Beyond
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Are you ready to say hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.