An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Track and manage service orders under the Operations Support Team.
• Assist the Operations Manager in generating and analysing operational reports, providing actionable recommendations for continuous improvement.
• Support customers and Customer Fronting Units (CFU) on provisioning matters to ensure smooth and timely service delivery.
• Provide timely provisioning updates and respond to customer enquiries.
• Coordinate with customers on service delivery issues and conduct on-site visits to resolve concerns when necessary.
• Support the Business Unit in delivering excellent customer service and meeting operational expectations.
• Achieve Customer Experience (CE) survey score Key Performance Indicators (KPIs).
• Oversee day-to-day operations in support of the Operations Manager.
• Lead and supervise the project team to ensure efficient execution of tasks and support for the Operations Manager.
• Train and impart knowledge to new project team members to ensure consistent standards and smooth onboarding.
• Conduct site surveys and brief customers on service delivery requirements at their premises.
• Work closely with both internal stakeholders and external contractors to ensure seamless service execution.
• Perform order management for fibre-based products and ensure all orders are commissioned according to the Customer Requested Date (CRD).
• Provide support for building access clearance processes, particularly at Changi Airport.
• Take on the role of Local Access Project Coordinator for key national and high-profile projects (e.g., National Day Parade, F1, General Election, VVIP visits).
• Lead the project team in supporting critical initiatives and operational goals.

Skills for Success:

• Diploma in Computer, IT, Engineer or Customer Service. Additional technical certifications are a plus.
• Knowledge in WAN technologies – Layer 1. (e.g Leased Line, Internet, Metro Ethernet, SD WAN, etc).
• Knowledge in GPON technologies.
• Experience as a Field Engineer or in a similar role, preferably in the home / office networking, telecommunications, or green technology industry.
• Good understanding of the technical knowledge in data communication (wired, wireless), internet security and home automation.
• Good communication skills, with the ability to explain technical concepts to non-technical individuals.
• Ability to work independently and collaboratively as part of a team, adapting to various work environments and customer requirements.
• Have a passion for customer service and possess excellent customer handling skills
• Valid Class 3 driving license.
• Customer-oriented with strong negotiation and communication skills (oral and written)
• Highly adaptable to a fast-paced and dynamic environment
• Excellent analytical and ability to persuade others to change existing practices.

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!