Overview
Senior Business Operations & Analytics Manager
Date: 7 Oct 2025
Location:
Singapore, Singapore
Company:
Singtel Group
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every “hello” at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
- Lead strategic business planning, budgeting, and forecasting activities with ESP and Finance.
- Develop and maintain forecasting models, including scenario planning and sensitivity analysis.
- Conduct accounts receivable ageing analysis for collectability tracking and cashflow visibility.
- Perform monthly OPEX/CAPEX variance analysis with Finance and executives, highlighting risks and proposing corrective actions.
- Prepare business performance dashboards and BPR reports for management review.
- Facilitate the monthly ESP Operations Review and consolidate MD review deck inputs.
- Review and streamline operational processes across business units to improve efficiency and governance.
- Manage selected strategic or cost optimisation projects and monitor cost pool performance.
- Oversee the SOW with Infosys, auditing outsourced deliverables to ensure compliance.
- Collate key business insights and provide recommendations to support sales growth and operational effectiveness.
- Establish PMO governance frameworks for ICT bespoke projects, including compliance with organisational policies.
- Manage project-specific P&L and ensure transparent reporting.
- Administer and maintain SharePoint repositories for documentation, version control, and compliance.
- Track project KPIs, milestones, and risks, and prepare reporting for steering committees.
Skills for Success:
- Bachelor’s degree in business, Finance, Analytics, or related field
- 6–10 years in Sales Operations, Business Analytics, or Financial Planning & Analysis
- Financial planning, budgeting, and variance analysis.
- Business analytics and dashboard reporting (Excel, BI tools).
- Project governance and PMO practices.
- (Additional) Experience with SharePoint administration, P&L ownership, vendor auditing.
- Good to have Professional certifications in CFA, PMP or Lean Six Sigma.
About Singtel
Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.
We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.
Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.
The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.