NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

The Senior CRM Technical Consultant is responsible to gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.

He will act as a technical developer and system administrator for Microsoft Dynamics 365 system(s). The individual will be responsible for development and maintenance on Microsoft Dynamics 365 CRM platform. The ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development.
 

What will you do? 

Project Delivery

• Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
• Review unit test package and test results to ensure the quality of the program 
• Lead the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment  
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Prepare & maintain up-to-date system documentation.   
• Analyse functional requirements to translate into application design using established design methodologies and guidelines
• Ensure codes comply with NCS security guidelines

Teamwork

• Lead and work with team members to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements
• Lead and participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications
• Participate in peer reviews to improve project quality

The ideal candidate should possess: 

• Minimum 6 years of experience in developing, implementing and supporting Microsoft Dynamics 365 CRM/CE, CRM 2016/2015.
• Possess relevant system development / maintenance experience using Microsoft Dynamics 365 CRM/SharePoint related technologies
• Strong programming skills using the Microsoft CRM SDK, PowerApps, PowerBI, Flow, SSIS, C#, Web Services, XML, SQL Server, ASP.NET, HTML and JavaScript
• Strong problem-solving skills and ability to think out of the box
• Experience with Microsoft Dynamics CRM 2013 or later, including configuration and development of processes, plugins and other customizations
• Understanding of the software development lifecycle (SDLC) and relational database concepts
• Excellent time management skills, able to meet effort estimates and deadlines
• Customer focused
• Strong verbal and written communication skills to understand, debate and evolve requirements from idea to technical solutions
• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
   

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 
 
Together, we make the extraordinary happen. 
 
Learn more about us at ncs.co and visit our LinkedIn career site.