At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Team Leadership & Capability Management

• Manage and mentor a team of experienced Delivery Services Owner (DSO) engineers, ensuring clarity of roles, objectives, and training/development pathways.
• Define the team’s structure, responsibilities, and delivery model in alignment with business needs and technology strategy.
• Develop and maintain Singtel values system, skills matrices, ensuring the right expertise is available and continuously enhanced across the team.

ESP Onboarding – Greenfield and Brownfield

• Own the planning, coordination, and execution of onboarding for both Product greenfield (net-new deployments) and brownfield (updates and changes) into ESP.
• Define technical and delivery process playbooks for onboarding scenarios, ensuring scalability, security, and compliance with required processes and architecture standards.
• Serve as an escalation point for complex onboarding issues, resolving blockers that span infrastructure, network, operations (resources), and security domains.

Day 1 & Day 2 Operations Strategy

• Review and optimize Day 1 implementation and Day 2 operational support processes across all managed services and platforms.
• Standardize tooling, data collection/telemetry, and operational workflows to increase automation, reduce mean time to resolution (MTTR), and ensure operational predictability.
• Participate in Day2 delivery post-mortem reviews, RCA processes, and continuous improvement actions to address systemic issues.

Operations Excellence and Enhancements

• Focus on the continuous refinement of Day1 and Day2 operations through:
• Data Cleanliness:
  • Ensure the integrity, accuracy, and real-time availability of platform and service data across CMDB, monitoring, and service catalog systems.
• Process Integration:
  • Integrate workflows across ITSM, for Incident, Service Requests, Change and Problem management, cloud orchestration, and CI/CD platforms for seamless, cross-domain operations.
• Skills and Resource Availability:
  • Maintain visibility into resource availability, skill profiles, and team capacity planning. Integrate skills development with the Produce implementation roadmap.

Product and Product Engineering Interlock

• Act as the Primary delivery interface to Product Management and Product Engineering teams.
• Participate in Product roadmap development, ensuring operational considerations (resiliency, observability, SLA) are embedded from Product ideation to release.
• Translate delivery and operation KPIs into resourcing plans, engineering requirements, and BAU support structures.
• Drive alignment on delivery KPIs, from feature delivery to operational stability, and regularly report on progress and gaps.
• Foster a tightly integrated delivery model between engineering, operations, and product through joint planning, rituals, and ongoing reviews.

Operational KPI Review and Continuous Improvement

• Collaborate with Product Engineering to analyze and resolve persistent operational issues and to design platform improvements based on incident, problem, and change data.
• Own and improve operations KPIs including uptime, incident response times, change success rate, and customer satisfaction.
• Lead targeted improvement programs that address both technical debt and process inefficiencies.

uNIS Platform Architecture & Strategy

• Serve as a strategic leader and contributor for the uNIS monitoring platform architecture.
• Responsibilities include:
  • Gathering and validating new evolving platform requirements.
  • Designing and evolving architectural components (e.g., integration layers, APIs, infrastructure
  • blueprints).
  • Driving end-to-end feature implementation, from design to release to operations.
  • Defining the platform roadmap in collaboration with Enterprise Product.
  • Ensuring operational readiness, including support models, observability, and SLAs for all new features.
  • Managing platform integration strategies with existing Singtel systems and external partners (including Customers’ systems).
  • Lead and contribute to platform solutioning and costing efforts for uNIS engagements in collaboration with Product Managers and Client Solutions Architects.

VIP Customer Project Digital Tower Leadership

• Lead the VIP Customer Project, acting as a leader for Project digital transformation initiatives.
• Align digitalization implementation with the VIP Customer’s Project requirements, implementing key technology components, and accelerate time to value.
• Champion Digital innovation programs, PoCs, and new tool adoption to support business agility and platform modernization.
• Ensure the availability, stability, and resilience of digital tools under the tower’s responsibility.

Scalable Data Architecture and AI Integration

• Review, design, and align scalable data schemas, repositories, and data pipelines to support the onboarding of new products into delivery operations.
• Ensure data structures are optimized for performance, maintainability, and extensibility across delivery domains, including possible using the data for API work and Dashboard for insights.
• Collaborate with Product and Product Engineering on the deployment of AI/ML to enable seamless consumption of updated product data by AI models and APIs, ensuring secure, governed, and compliant integration with internal and third-party systems.

Skills for Success:

• Bachelor’s degree in Computer and Information Science, Computer Engineering, Computer Management, Management Information Systems, Information Technology or related field.
• Microsoft Certified: Azure Administrator Associate or equivalent.
• Microsoft Certified: AWS Administrator Associate or equivalent.
• 10+ years of Enterprise Architecture experience (Technology design, development).
• 10+ years architecting, designing, and integration of large complex solutions.
• 10+ years of experience leading teams (formally).
• 10+ years in Systems and Cloud Design, Implementation and Operation management.
• Experience with various virtualization technologies and multi-tenant, private and hybrid cloud environments.
• Successfully implemented large IaaS and PaaS projects for Public and Hybrid Cloud.
• Working knowledge of SDWAN Network infrastructure and MPLS Networking.
• Excellent Hybrid Cloud technical skills (i.e. Compute, Storage, Network and Security) and analytical skills.
• Working knowledge of IT Service Management (ITSM) methodologies and tools. ServiceNow experiences preferred.
• Experience with Public Cloud platforms such as Azure and AWS.
• Strong capabilities in Enterprise Architecture implementation.
• Self-starter who can develop technical solutions, including policies, procedures, and protocol for IT operations.
• Strong knowledge of API concepts, and working knowledge of one or more API integration platforms
• Understanding of secure system design principles, patterns, and practices.
• Good understanding on DevOps implementation.
• Working knowledge of Cisco SDWAN Network infrastructure and MPLS Networking
• Strong leadership skills to lead teams with a mix of internal and external resources and with a mix of formal reporting relationships (dotted line and solid line).
• Excellent verbal and written communication and conflict resolution skills.
• Visionary and change agent to provide compelling future state and overcome hurdles to change.
• Ability to weigh and effectively communicate different options and associated risks/benefits in order to come up with best recommendations and solutions.
• Strong ability to solve problems; logical thinker.
• Ability to organize and manage multiple priorities.
• Ability to form strong partnerships with third-party vendors to design effective technical solutions that meet Customers’ requirements, costs and compliance objectives.
• Team player who is comfortable working in a dynamic environment.
• Ability to translate complex business requirements into detailed functional and/or technical specifications.
• Strong project management skills.
• Ability to effectively operate in support of a complex ecosystem of technology platforms managed by internal resources and vendor partners.
• Experience with Day 2 IT operations.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!