NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

In this role, you’ll play a crucial part in maintaining, monitoring, and enhancing our IT security infrastructure. You’ll be at the forefront of incident response, patch management, and system integrity, ensuring our digital assets remain secure and operational.

What will you do?

• Advanced Incident Management: Lead the response to managed security technologies’ fault alerts and/or customer escalations. Perform advanced incident/problem escalation within SLA to internal technical teams or external product vendors until resolution. Mentor junior engineers in incident management best practices.
• Expert Troubleshooting: Provide expert-level support for security solutions, including troubleshooting complex product-specific technical issues within SLA. Collaborate with internal teams and external vendors to resolve critical technical issues efficiently.
• Strategic Patch Management: Plan and oversee the implementation of comprehensive patch management strategies to mitigate vulnerabilities and maintain system compliance. Ensure timely application of updates and patches across all systems.
• Service and Change Requests: Manage and prioritize inbound Change Requests (CRs), Service Requests (SRs), or other queries within SLA. Ensure high-quality and timely responses to all requests.
• Advanced System Monitoring: Continuously monitor security systems and perform in-depth health checks and tasks to ensure operational effectiveness. Identify and address potential gaps and threats proactively.
• Cross-Functional Collaboration: Work closely with IT, cybersecurity, and other relevant teams to report on security incidents and enhance security measures in ongoing operations. Lead cross-functional project team to improve overall security posture.
• Proactive Security Measures: Stay current with the latest cybersecurity trends and implement proactive measures to improve security posture. Develop and lead initiatives to enhance the organization’s security framework.
• Compliance and Documentation: Ensure strict adherence to security standards and regulatory requirements. Develop, update, and maintain comprehensive documentation, guides, and policies. Conduct regular audits to ensure compliance.
• Subject Matter Expertise: Serve as a subject matter expert in specific domains of security technologies. Provide guidance and training to junior engineers and other team members. Lead the evaluation and implementation of new security technologies.
• Leadership and Mentorship: Provide leadership and mentorship to junior engineers. Foster a culture of continuous learning and improvement within the team.

The ideal candidate should possess:

• Bachelor’s degree or diploma in Computer Science, Information Technology, Cybersecurity, or a related field.
• 5-10 years of experience in IT or cybersecurity roles, 3 years of experience in managing CyberArk or related PAM products.
• Practical working expertise with one or more of the following technologies: PAM, Firewalls, Endpoint Security, EDR, MFA, SOC etc.
• Certified in ITIL and CyberArk will be preferred
• Sound fundamental knowledge on technical troubleshooting for systems and network
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site.