Overview
Group Technology Services
Description
Why Join
Are you passionate about ensuring seamless collaboration and communication across organizations? As a Site Reliability Engineer (SRE) specializing in Collaboration, you will play a critical role in enhancing our messaging systems, leveraging your expertise in Office 365, Exchange hybrid environments, and Active Directory. Join our Infrastructure as a Service Team and contribute to delivering exceptional service delivery.
How you succeed
To excel in this role, you will need to combine your technical expertise with a customer-centric approach. You will work closely with cross-functional teams to identify and resolve complex issues, ensuring compliance with security protocols and requirements. Your ability to analyze and troubleshoot problems, communicate effectively, and suggest innovative solutions will be essential to your success.
What you do
- Configure and manage Exchange environments and messaging systems, including MS Active Sync, Email Gateway, Active Directory, Spam/Antivirus Filtering, and MDM solutions
- Understand and apply networking concepts (firewalls, VPNs, DNS) that affect messaging and collaboration tools
- Ensure compliance with security protocols and requirements related to messaging systems
- Conduct in-depth root cause analysis for messaging and collaboration tools such as Intune, Ivanti, Entra, and other Microsoft 365 services
- Participate in internal and external audits and compliance discussions
- Proactively identify and resolve complex issues within Microsoft 365 Services, Hybrid Exchange, and related technologies
- Perform advanced troubleshooting and document processes for knowledge sharing on Confluence
- Suggest innovative tools and strategies to overcome challenges and enhance service delivery
Who you work with
Group Operations & Technology co-creates products and solutions. We build the underlying technology applications and services. And manage the Group’s IT operations & cyber defence. 247. 365. End-to-end transaction fulfillment services. For the whole Group. With singular focus. Delivering exceptional customer experience. At the forefront of our digital transformation journey. Relentless innovation. Pushing boundaries. And it’s all powered by serious investment in your development.
Qualifications
Who you are
- 7-10 years of experience in implementing and supporting Microsoft 365 Services, Hybrid Exchange, and related technologies
- Strong technical knowledge and practical experience in MDM, Active Directory, Hybrid Exchange, and Microsoft 365
- Experience in Microsoft Email Online Protection (EOP), SharePoint Online, and OneDrive for Business
- Excellent analytical, troubleshooting, and communication skills
- Ability to work independently and collaboratively with cross-functional teams
- Excellent communications skills, with the ability to explain complex technological ideas and concepts in a way that is understandable to a non-technical audience
- Good to have: Microsoft certifications (e.g., Messaging Administrator Associate, Security, Compliance, and Identity Fundamentals), experience with Microsoft Defender for Office, Microsoft Graph API, and Azure Automations, and banking experience
Who we are
Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organization. But for all that change, our purpose remains: to enable people and communities to realize their aspirations.
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Primary Location
: Singapore
Job
: Infrastructure Services
Organization
: Group Technology Services
Schedule
: Permanent
Job Posting
: 21-Mar-2025, 5:39:04 AM
About OCBC Bank
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
