NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

Responsibilities:

• Manage the full lifecycle of system maintenance and upgrade activities, including coordination of internal development and testing efforts, client communication, and deployment planning
• Continuously monitor, track, and resolve system defects and security vulnerabilities, working closely with internal and external teams
• Prepare and maintain comprehensive maintenance reports such as monthly, quarterly, and annual reports to keep stakeholders informed
• Lead issue resolution workflows in tracking systems and provide customers with detailed
• After-Action Reports (AARs), Incident Reports (IRs), and related documentation
• Ensure a strong understanding of and compliance with Service Level Agreements (SLAs) related to software maintenance and customer support
• Demonstrate a high level of ownership, positive professional attitude, and resilience under pressure

The Ideal Candidate Should be

• Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent
• Minimum 5 years of experience in managing software maintenance projects and activities
  Hands-on experience working with large-scale Kubernetes clusters; solid knowledge of Kubernetes architecture and operations
• Proficient in Linux operating systems, with practical experience in deploying and managing projects in Linux-based environments (Redhat, Ubuntu, CentOS)
• Strong understanding of software lifecycle management, version control, and security patching
• Familiarity with issue tracking and project management tools (e.g., JIRA).
• Excellent communication skills, capable of bridging technical and business discussions
• Development background is a plus; familiarity with at least one programming language such as Java, C++, or Go is highly desirable
• Knowledge of IT security standards, for instance from CIS or IM8.
• Experience in IT security policy management and enforcing IT security

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.   

Learn more about us at ncs.co and visit our LinkedIn career site.