WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Overall Purpose: The Trade Finance Operations officer is responsible for daily transaction processing within the section, ensuring adherence to Service Level Indicators (SLIs), maintaining excellent customer service, and implementing effective risk controls in accordance with established guidelines and procedures.

Key Responsibilities:

Transaction Processing:

• Supervise and perform daily processing of trade finance transactions to ensure compliance with SLIs.

• Monitor and resolve exceptions, ensuring timely handling of all applications, instructions, and documents received.

Document Review:

• Review trade finance documents (letters of credit, bills of lading, invoices, shipping documents) to identify potential AML red flags.

• Conduct in-depth analysis of transaction details, parties involved, and transaction history to assess risk levels.

AML Screening:

• Utilize AML screening applications and databases to screen individuals, entities, and counterparties involved in trade finance transactions.

• Investigate and escalate any matches or suspicious findings for further review.

Operational Management:

• Ensure daily operations are executed efficiently and in accordance with SLAs and guidelines.

• Conduct day-end reconciliation of items received versus processed and monitor outstanding/pending transactions.

• Prepare contingency plans for staff shortages and absences.

Staff Development:

• Develop, motivate, and lead staff by providing quality training and guidance to enhance competency and adaptability.

• Foster a high-performance culture and teamwork through strong work ethics and positive attitudes.

Customer Service Excellence:

• Understand and address the needs of internal and external customers to ensure high-quality service.

• Promote a customer service culture among staff and provide technical advice as needed.

Continuous Improvement:

• Identify and implement process improvements to enhance productivity and efficiency.

• Collaborate with staff to review and refine operational processes.

Risk Management:

• Evaluate risks associated with trade finance transactions and provide risk ratings based on AML findings.

• Collaborate with the compliance team to develop and implement risk mitigation strategies.

Regulatory Compliance:

• Stay informed about AML regulations, sanctions lists, and relevant laws to ensure compliance in all trade finance activities.

• Maintain accurate records of AML screening activities for audit and compliance purposes.

Training and Awareness:

• Conduct AML training sessions to promote awareness and adherence to AML policies and procedures among staff.

General Responsibilities:

• Perform other tasks as assigned by the supervisor.

• Exhibit excellent interpersonal and communication skills, maintaining a high level of discretion and integrity.

• Proficiency in Microsoft applications and IT systems is advantageous.

Qualifications:

• Knowledge of AML regulations, sanctions lists, and financial crime prevention.

• Familiarity with AML screening software and databases.

• Strong analytical skills and attention to detail.

• Excellent communication and interpersonal abilities.

• Resourceful and capable of working effectively under pressure, both independently and as part of a team.

• Prior experience in project management related to trade/industry initiatives and trade finance products is a plus.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.