Overview

Payment Operations

Vice President, Payment Operations Data Analytics – (250000MA)

Description

 

General Description

We are seeking a VP, Payment Operations Data Analytics to lead our initiatives in payment analytics, process optimization and digitalization within payment operations. This pivotal role is designed for an individual who is passionate about leveraging data to transform payment processes and enhance operational efficiency through innovative solutions.

You will be responsible for conducting in-depth analyses of payment data and stakeholder requirements, ensuring that all perspectives are considered in the design and execution of comprehensive end-to-end payment solutions. Your work will involve a thorough understanding of business, operational, and risk needs, enabling you to create data-driven solutions that meet current demands and anticipate future challenges.

Key Responsibilities

Data Analytics:

  • Drive payment innovation by leveraging data analytics to enhance operational efficiency and streamline payment processes.
  • Utilize data analytics to identify areas requiring improvement in payment processes, ensuring that decisions are data driven.
  • Create and implement dashboards and reporting tools that provide actionable insights into payment processing trends, user behaviour, and system performance, enabling data driven decision making.
  • Collaborate with stakeholders, including product managers and developers, to ensure that data analytics initiatives align with business objectives and operational needs.
  • Stay updated on industry trends, best practices, and emerging technologies to continuously improve data analytics processes and outcomes.

Design and Implement AI Solutions:

  • Oversee the design and implementation of AI solutions aimed at enhancing the efficiency of payment processing systems.
  • Transform payment processing through innovative AI technologies, driving greater efficiency, security, and customer satisfaction.
  • Identify opportunities for AI integration within payment systems, ensuring that solutions are scalable, secure, and aligned with business objectives.

 Operational Readiness & Change Management:

  • Develop and execute change management strategies to ensure successful implementation of new payment systems and processes.
  • Collaborate with stakeholders including project managers and product managers to ensure operational readiness for large-scale projects, including comprehensive training and support for end-users.
  • Monitor and assess the impact of changes on operational processes, making recommendations for continuous improvement.
  • Design and implement metrics to evaluate the effectiveness of change initiatives, providing regular reports to senior management on progress and outcomes.

 

Qualifications

 

  • Bachelor’s Degree in Finance, Business Administration, Data Analytics or a related field.
  • Minimum of 10 years of relevant experience in operations transformation, payment innovation or data analytics.
  • Proven track record in operational readiness and change management for large-scale projects, demonstrating the ability to lead initiatives from conception to successful implementation.
  • Ability to work effectively in a collaborative, cross-functional team environment, fostering strong relationships with stakeholders, including product managers, developers, and end-users.
  • Strong analytical and problem-solving skills, with a demonstrated ability to interpret complex data and make informed decisions in a fast-paced environment.
  • Excellent verbal and written communication skills, with a strong focus on stakeholder engagement and the ability to articulate design concepts and project goals clearly.
  • Strong strategic thinking capabilities, with the ability to identify opportunities for innovation and improvement within payment processes.
  • Familiarity with AI technologies, particularly in the context of payment processing systems, and the ability to identify integration opportunities that enhance efficiency and security.
  • Updated on industry trends, best practices, and emerging technologies related to payment systems and data analytics, demonstrating a commitment to continuous learning and improvement.

 

Primary Location

: Singapore

Job

: Payment & e-Banking

Organization

: Payment Operations

Schedule

: Permanent

: Full-time

Job Posting

: 10-Apr-2025, 6:07:15 PM

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.