Overview

Payment Operations

VP, Payment Transformation – (2500009N)

Description

 

Key Responsibilities

  • UI/UX Design:

Ø  Experience in design user-centered interfaces that improve usability and accessibility for platform modernisation project or other digital Payment rails project, ensuring a seamless and intuitive user experience.

Ø  Conduct user research, usability testing, and feedback sessions to inform design decisions.

Ø  Develop wireframes, prototypes, and high-fidelity mockups to communicate design concepts effectively.

 

  • Payment Innovation:

Ø  Collaborate with product managers and engineers to implement emerging payment rails and digital payment solutions.

Ø  Stay updated on industry trends and best practices in payment technologies and user experience design.

Ø  Evaluate and recommend new payment technologies that enhance user experience and operational efficiency.

 

  • Operational Readiness & Change Management:

Ø  Develop and execute change management strategies to ensure successful implementation of new payment systems and processes.

Ø  Work closely with project managers to ensure operational readiness for large-scale projects, including training and support for end-users.

Ø  Monitor and assess the impact of changes on user experience and operational processes, making recommendations for continuous improvement.

 

  • Collaboration and Communication:

Ø  Work closely with product managers, developers, and other stakeholders to align on project goals and timelines.

Ø  Present design concepts and modernization strategies to stakeholders, incorporating feedback for continuous improvement.

Ø  Facilitate workshops and brainstorming sessions to drive innovation and gather input from diverse teams.

 

  • Performance Monitoring:

Ø  Monitor and analyze the performance of modernized platforms post-launch, gathering user feedback for ongoing enhancements.

Ø  Utilize analytics tools to track user engagement and identify areas for improvement.

 

Qualifications

 

  • Bachelor’s degree in business, Operations Management, Engineering, or related field.
  • Minimum of 8 to 12 years of experience in platform modernization, UI/UX design, operational transformation, or payment innovation related to new product development.
  • Proven experience in operational readiness and change management for large scale projects/initiatives
  • Strong knowledge of project management methodologies (e.g., Agile, PMP, Six Sigma).
  • Ability to work collaboratively in a cross-functional team environment.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment. 
  • Excellent communication and collaboration skills, with a focus on stakeholder engagement.
  • Strong analytical and strategic thinking capabilities.

 

Primary Location

: Singapore

Job

: Payment & e-Banking

Organization

: Payment Operations

Schedule

: Permanent

: Full-time

Job Posting

: 26-Feb-2025, 7:46:12 AM

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About OCBC Bank

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.