Wealth Solutions – Group Sales Process Manager(Singapore, Malaysia)

JOB SUMMARY

• This role could be based in Singapore and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• Part of the Group WS COO Team overseeing the sales process in relation to the distribution of Wealth Solution products across the global footprint. 

RESPONSIBILITIES

Strategy

• Support the Head, Wealth Management Sales process & Governance in overseeing the implementation of the Group suitability framework, reinforcing exemplary control and governance, ensuring simplified and streamlined sales processes supported by technology.

Business

• Support WS business with their growth plans whilst ensuring alignment with suitability requirements. 
• Collaborate with the relevant client segments across the WRB continuum, as well as the other functions and deliver processes that are fit for growth with proper end-to-end assessment of operational risk and controls.
• Sales process oversight and improvements: focus on countries by supporting them to continuously improve, simplify & introduce efficient initiatives for wealth products sales process.
• Drive the WM sales process transformation end-to-end, working towards standardisation and consistency across all geographies and segments, with a focus on automation to support sales assurance activities
• Ensuring there is robust governance around the sales process, collaborating with other support functions to ensure a coherent, seamless delivery and strong governance, ensuring gaps are identified and addressed.
• Continuously updating the sales process to take into account new industry standards or to align with regulatory expectations.
• Facilitate robust country engagement on reviewing processes, sharing best practices to drive standardisation, improve productivity and governance standards.

Risk Management

• Develop / review key WM policies / standards / process documents in consultation with the products and second line partners and roll out of consistent processes to countries with adequate socialisation and training for effective implementation.
• Strengthen first line operational risk management by ensuring there is a framework for effective management of operational risks across the product/business and compliance with applicable internal policies and external regulations/laws.
• Identify and proactively manage existing risks as well as emerging trends and horizon risks globally and in countries.
• Support audit readiness at Group and provide support to WM countries to minimise audit failures.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• WS COO Group and Country teams
• WS Product and Business teams
• Risk Functions – CFCR and OTCR

Our Ideal Candidate

• 8+ years’ experience working in Wealth Management domain.
• Support the Head, Wealth Management Sales process & Governance in overseeing the implementation of the Group suitability framework, reinforcing exemplary control and governance, ensuring simplified and streamlined sales processes supported by technology.
• Sales process oversight and improvements to be facilitated. Should focus on countries by supporting them to continuously improve, simplify & introduce efficient initiatives for wealth products sales process. Facilitate robust country engagement on reviewing processes, sharing best practices to drive standardisation, improve productivity and governance standards.
• Drive the WM sales process transformation end-to-end, working towards standardisation and consistency across all geographies and segments, with a focus on automation to support sales assurance activities.
• Ensuring there is robust governance around the sales process, collaborating with other support functions to ensure a coherent, seamless delivery and strong governance, ensuring gaps are identified and addressed.
• Continuously updating the sales process to take into account new industry standards or to align with regulatory expectations.

Role Specific Technical Competencies

• Operational Risk
• Business Process Improvement
• Wealth Management Products and Processes
• Knowledge of Sales Channels

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers